FAQs

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There is no set list of what you can claim for following an accident. However, here are a few of the things that we will take into consideration:

  • How serious your injury is
  • Any equipment damage or refurbishment
  • Loss of earnings
  • Medical assistance needed
If, for whatever reason, you are unable to win compensation for your claim, you will not pay anything. If your claim is successful, then we will take a percentage to cover our fee and the After the Event Insurance policy (ATE) – this will all be confirmed with you before we move ahead with your claim.

It also means that you are covered if the case goes to court and covered from the other side’s costs as long as you listen to our advice and do not mislead us in any way

Many people expect their local firm to have a better idea of their own circumstances, but the reality is that a majority of law firms (local or otherwise) operate in the same way (via letter, email, and phone) so there should be no difference between using Accident Claims Lawyers or a local firm, save to say that Accident Claims Lawyers are specialists in Personal Injury Claims.

If the claimant proceeds via their insurer, it simply means that their insurer will pass the claimant’s details to a law firm of their choosing. We would operate in the same way as the law firm recommended by the insurer except to say that we are completely independent. Some insurers will either be owned or underwritten by other insurers which may impact on the way the claim is dealt with. We however have no ties to any insurer, so our advice is given with only the claimant’s best interests at heart

We take the details needed for the Legal Team to advise you. If we cannot obtain those details, then our Legal Team (or any Legal Team for that matter) will not be able to assist.

We can add a note to your file to advise that your case is not to be accepted until someone from the Legal Team has called you to advise on valuation and next steps, however, until we have the full details of your claim the Legal Team will be unable to provide any advice or valuations.

Please note, NO firm would be able to provide you with an accurate assessment of the damages you will receive without seeing the medical evidence first, anyone that does would merely be guessing.

For the Legal Team to be able to provide you with advice, we would firstly need to take the details of the claim in full.

Once we have all the information we require, should you decide to pursue the claim with us, we will then advise you of what our terms and conditions. It is not possible to submit your file until have agreed to our terms and conditions, so you should review these at this stage in order to make an informed decision.

Once you have agreed to these, we will submit your file to the Legal Team to review. A note will be added to your file and your case will not be accepted until the Legal Team have called you first to discuss what you need before you make a final decision.

We will only contact you when we have an update to your claim or require any further information from you. You can also specify that email is preferred if you like however there would be some things that we would need to discuss over the phone.

As we are independent and not connected with your insurance company, we would not be able to advise you of this as we do not know how your insurance company works or what your policy entails however, usually if the Third Party is found to be at fault, then your policy should not be affected. You would need to discuss this with your insurance company for a definitive answer.

We only require one short medical appointment from you which we can arrange at a time convenient for you and in your local area. We can also contact you at your preferred times or use email if this is better for you.

A lot of our cases are settled prior to court, if it does go to court you still may not be required to attend. If you did need to attend, it would be a court local to yourself and we would discuss this with you, always acting in your best interest.

You will have taken out the After the Event Insurance policy (ATE) or have your own Legal Expenses Insurance (LEI) so this covers you from paying any charges and ensures the no win no fee. The only time you would have to pay additional charges to what we have agreed would be if you go against our advice, are fraudulent, non-compliant or if you cancel.

All that we require from you is for you to attend your medical appointment so that it can be used as evidence and so the defendant can make an offer for your claim and for you to be co-operative throughout the duration of the claims process.

Your claim will be dealt with by a specialist team who will go through further information with you, they will go more in depth about the accident details and look to fight your side.

We will provide you with advice throughout as we always act in your best interest.

We can at times obtain information from the witness statement, however, as we are unaware of what information the statement currently holds, it would be beneficial for you to provide this to us. We also need to hear your version of events.

If you do not have the information and wish for us to obtain from the witness statement, we will attempt to obtain what we are missing from the witness statement and, if successful, then we will not call them back for any further information.

Please note that as we are independent and not connected with any insurers, we may not be able to obtain information directly from your insurers, as such, we will need to obtain the information from you directly.

A number of factors make up how long a claim will last and, again, neither we, nor any other Solicitor, can give any guarantees on how long the claim may take to be resolved. However, where liability is admitted, and the medical evidence does not require further treatment or investigation, we would expect a road traffic accident claim to be resolved in 90 days. Non-RTAs may take longer

The amount of compensation varies depending on a number of factors and it is impossible for us, or any other Solicitor for that matter, to provide a valuation on the claim until medical evidence has been obtained. That said, our average level of compensation is in the region of £3,000 although the actual amount received could be higher or lower than that. Finally, we will consult with the claimant upon receipt of any offers and will not proceed to accept/reject those without their agreement

A solicitor would not deal with the whole case as we believe that we are able to progress the case more efficiently by having a team provide assistance to the claimant. However, a solicitor, or equally qualified person, will review the file and provide advice at key points.

We will need to share your information with third party companies for a number of reasons. For example we would need to share your information with the third party insurer to submit your claim to them and we would need to share your information with the medical agency in order for them to arrange a suitable medical appointment.

Please rest assured that your information will only be shared with third party companies that are required to complete a service in order to progress your claim as efficiently as possible, your information will not be shared with any public source.

The third parties that we would need to share information about your claim with will include any that have recommended us to you, the third party insurers who your claim will be submitted to, the medical agency who will arrange your physiotherapy and medical appointment, your After the Event Insurance provider (ATE policy) and others that may have been involved with dealing with some aspect of your accident such as a repair or hire company.

Please rest assured that we will not share your information with any public source, only those that help us progress your claim as efficiently as possible by providing us with information we need in order to progress your claim.

We would not share your information with any public source who may then cold call you. We would only share information with companies who are involved within your claims process and need the data in order to complete the services required in order to progress your claim.

By law, you are entitled to make a claim for an accident at work. Your employer might see you bringing the case against them as an excuse to make things at work difficult for you and to try and force you out of the job or make you feel as though you have no option but to resign, however if this were to happen you may have a reasonable case to claim your employer’s actions resulted in constructive dismissal.

By law, you cannot be forced to leave your job or be dismissed for bringing a claim against your employer. Similarly, you cannot be forced to leave your job by other means such as being made to feel you have no other option but to leave your job and company. This would amount to Constructive Dismissal, if this were to happen then you would be able to bring an additional action against your employer for forcing you out of your job. Whilst this situation can occur, it is rare.

By law, you cannot be dismissed for simply bringing a personal injury claim against your employer, no matter your relationship. Your employer is responsible for the safety of their employees and holds a duty-of-care towards you, if that duty has been breached resulting in an injury, then you have the right to seek compensation.

Yes, but in order to do so we would need an up front payment on account of £2,000 to cover costs which will be incurred in order to progress the claim; things such as the cost of the medical report, engineers report (if needed), Court fees, etc. The reason why we would need the up front payment is that these fees are paid by Accident Claims Lawyers initially and if the claim fails the Legal Expenses Insurance (LEI) would repay those. Without LEI to guarantee the payment, the suppliers (medical agencies, etc) will not agree to provide the report on a credit basis and will want to be paid up front.
Yes, but we would not be able to start work on the claim until the After the Event Insurance Policy (ATE) has been obtained and provided to us along with the terms and conditions. The reason for this is that we are only able to offer a “No Win, No Fee” Agreement because the ATE will pay the costs of the claim where there is “No Win”.

If we were to start work and the ATE Policy did not provide correct cover, it would put the Claimant, and Accident Claims Lawyers, at risk of incurring costs which we would each be liable for. We recommend against this as we know the ATE Products we recommend provide cover and obtaining those immediately avoids delaying the claim.

Yes, but we would not be able to start work on the claim until the Legal Expenses Insurance (LEI) Policy has been obtained and provided to us along with the terms and conditions. The reason for this is that we are only able to offer a “No Win, No Fee” Agreement because the After the Event Insurance (ATE) will pay the costs of the claim where there is “No Win”. If we were to start work and the Claimant’s LEI Policy did not provide correct cover, it would put the Claimant, and Accident Claims Lawyers, at risk of incurring costs which we would each be liable for.

We recommend against this as we know the ATE Products, we recommend provide cover and obtaining those immediately avoids delaying the claim. Instead, we recommend that the ATE Policy is obtained and the Claimant provides the LEI details within seven days. Once we have those details, we will make investigations regarding the LEI and, if it does provide sufficient cover, we will cancel the ATE Policy.

If you still wish to have no work starting on your claim until you have confirmed your own LEI, we will note this on your file and put a hold on until this is done.

The no win no fee agreement applies to the 25% that Accident Claims Lawyers deducts from the compensation if the claimant is successful, if the case was unsuccessful the TP will have the right to charge the claimant for any fees they have incurred during the claims process, the claimant would also be liable to pay for any court fees or medical reports. The After the Event Insurance policy (ATE) covers this if they were unsuccessful and also acts as a no win no fee agreement.
After the Event Insurance (ATE) is in place if you don’t have your own Legal Expense cover. We need to put a policy in place as if your case were to be unsuccessful for any reason, you could potentially be responsible for the defendant’s costs. It would be irresponsible for us as your solicitors to allow you to take this risk. The cost of the policy will be deducted from the compensation you receive at the end if your claim is successful. Full details of the amount to be deducted will be included on your policy document. If your claim is unsuccessful, the cost of the policy will be written off.
Our fee is capped at 25% and is non-negotiable, you can discuss this further with your file handler once you have been assigned one if you like however, the likelihood is that there will be no change to the fee. At this stage all we can advise is that we will take a maximum of 25% for our fees, we cannot progress your claim further if you are not happy to agree to the 25%.

We don’t arrange hire ourselves, but your details may be passed to a Hire Provider if you advise us that you require a hire vehicle. The Hire Provider will assess your claim and will usually arrange hire only were it appears likely that your claim will be successful. However, success can never be guaranteed and if any part of the hire invoice is unrecoverable, for any reason, you will be liable for the outstanding costs. If you have any concerns regarding this, feel free to discuss with us and/or the Hire Provider.

 Yes, it is how we value the claim and it is used to evidence the claim so without this, the defendants will not make an offer. The appointment is usually only around 15 minutes long and it is a verbal consultation rather than an examination.

A lot of our cases are settled prior to court, if it does go to court you still may not be required to attend. If you did need to attend, it would be a court local to yourself and we would discuss this with you, always acting in your best interest.

We will deal with the vast majority of the claims process taking the hard work away from you, when we do need to contact you regarding your claim we can contact you at your preferred times, out of hours or use email if this is better for you. Regarding your medical appointment, we can arrange this at a time convenient for yourself and in your local area, out of hours and weekend appointments are also available to ensure maximum flexibility.

The deductions we make from your damages if we win the case are capped at 25% of the compensation awarded and the only other deduction from the compensation is the After the Event Insurance policy (ATE) (if you do not have your own Legal Expense Insurance in place). The only time you would be liable to pay any charges is if you break the terms of our Conditional Fee Agreement, for example, if you go against our advice, mislead us, or if you cancel.

Yes, it is how we value the claim and it is used to evidence the claim so without this, the defendant’s will not make an offer. The appointment is usually only around 15 minutes long and it is a verbal consultation rather than an examination.

ATE policy (After the Event Insurance policy) is in place if you don’t have your own Legal Expense cover. We need to put a policy in place as if your case were to be unsuccessful for any reason, you could potentially be responsible for the defendant’s costs. It would be irresponsible for us as your solicitors to allow you to take this risk. The cost of the policy will be deducted from the compensation you receive at the end if your claim is successful. Full details of the amount to be deducted will be included on your policy document. If your claim is unsuccessful, the cost of the policy will be written off.

If you proceed through your insurer, it simply means that your insurer will pass your details to a law firm of their choosing. We would operate in the same way as the law firm recommended by your insurer except to say that we are completely independent. Some insurers will either be owned or underwritten by other insurers which may impact on the way the claim is dealt with. We however have no ties to any insurer, so our advice is given with only the Claimant’s best interests at heart.

Using a local firm is an option but the majority of law firms (local or otherwise) operate in the same way (via letter, email, and phone) so there should be no difference between using Accident Claims Lawyers or a local firm, save to say that Accident Claims Lawyers are specialists in Personal Injury Claims.

It may be possible for the claimant to use their own physiotherapist, but this would depend on whether that physiotherapist is on the medical agencies panel or treatment providers. The reason for this is that the medical agency we use have agreed terms with the physiotherapists for us to pay their costs upon conclusion of the case. If the physiotherapist is not willing to agree to this, we cannot arrange treatment via them.

Rehabilitation is not covered under the ATE (After the Event Insurance policy). In cases where liability is admitted, we expect to recover the full cost from the Third Party insurers (albeit this cannot be guaranteed). Where the full cost of rehab is not recovered from the defendant, we will pay the outstanding rehab from the injury compensation received by the claimant. If liability is disputed, or if there is any reason to believe that the cost of rehab will not be recovered, we will inform the claimant at that point to determine whether they wish to continue with treatment or not.

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